Inbound call center yields top results for small businesses
Call centers host a suite of services for each product. The goal of outsourcing to a contact center is to ensure that this product keeps its customers coming back satisfied. But having an in-house team...
View ArticleUnlocking the 3 Codes of Great Customer Service
There are thousands of sources found in bookstores, web sites, trainings and conferences evangelizing that customer is (always) king. Today’s market environment is no different from yesterday’s markets...
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Great customer service impacts small business performance
Small businesses may have limited budgets but there is one area they can compete head to head with big companies. The secret: Customer service. According to a survey, 35% of large organizations do not...
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2 Strategies To Create A Great Customer Experience
In the world of marketing and customer service, real-world tools can do wonders in enhancing customer experience. Today, we can never underestimate the potential these tools – customer activity...
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Why Not Go Out Of Your Way And Offer Great Customer Service?
True Story: A couple of weeks ago, Gerard, who works as writer for companies and magazines, recounted an incident on how he accidentally “locked himself out” while trying to access his online account...
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Getting to Know Your Customers is the Way to Great Service
When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting friendship, marriage, or the like. And this “rule” actually applies...
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Did You Know That Great Customer Service Brings Loyalty?
It’s no secret that a lot of businesses do all they can to attract new clients to patronize their products. Coming up with all sorts of promos, sales blitzes, new and innovative products, and catchy...
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Appease Your Angry Clients With Stellar Customer Service
Christmas is ideally the time of the year when laughter and good cheer are in great supply. It could be the lights, it could be the big, jolly old man in the red suit, or even the delicious holiday...
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